Linda M. Shell, DNP, MA, RN

The health care environment is rapidly changing, resulting in a challenging and tumultuous work environment. To navigate the ever-changing landscape, leaders must be resilient, allowing for flexibility and adaptability to new ideas and… Read Morearrow_right

“Leadership starts at the top” is a common theme heard particularly during challenging times, reflecting the critical role a leader plays in creating a positive work environment. To be effective, leaders must start with a realistic… Read Morearrow_right

The personality of a leader is formed through development of intellectual quotient (IQ) and emotional quotient (EQ), or emotional intelligence (EI). IQ is stable by adulthood but EQ is always in process. EQ impacts decision-making and behavior,… Read Morearrow_right

It is essential that leaders understand the role of leading others, since without followers, there is no leadership. The workforce of today is very different from that of previous generations and demands a higher level of leader. Leaders… Read Morearrow_right

Change happens within organizations at all levels, requiring leaders to be skilled in navigating the challenges of the change process. A variety of evidenced-based models exist that can be used to guide these organizational changes. To… Read Morearrow_right

One of the impending challenges facing health care providers today is the need for quality staff. Increased regulations, decreased funding, smaller pools of employees for hire, and expanding job opportunities have had a significant impact… Read Morearrow_right

Employee First Culture is characterized by a working environment that is focused on a commitment to the well-being of staff and the building of relationships. Because of the trend toward person-centeredness and the focus on workforce development,… Read Morearrow_right

This course for all health care professionals in any setting is Part 2 of the series on developing an employee first culture. Creating an employee first culture is vital because residents/patients so tangibly experience the personal side… Read Morearrow_right

Team building in the workplace has traditionally not been a priority for most organizations. With challenges in staffing turnover and retention, organizations have chosen to dedicate their valuable energies and resources to other areas… Read Morearrow_right

Effective teams have been shown to improve patient outcomes, boost employee morale, and increase job satisfaction. However, team building is not a simple one-time activity that can be done in advance of a specific project, but rather an… Read Morearrow_right

Much of the work in health care organizations is done in teams—quality team, clinical team, leadership team, etc.—without the specific role and impact of these teams being defined. Most teams are expected to demonstrate significant… Read Morearrow_right

Video Runtime: 58 Minutes, Learning Assessments: 31 Minutes

An informal leader is a person within an organization who is viewed as someone that others listen to and follow due to their experience and reputation among peers.… Read Morearrow_right

Video Runtime: 55 Minutes, Learning Assessments: 29 Minutes

An informal leader is a person within an organization who is viewed as someone that others listen to and follow due to the person's experience and reputation among… Read Morearrow_right

Video Runtime: 17 Minutes

Excellent customer service is essential for positions that involve interactions with people. In the long-term setting, customer service goes beyond just good quality service; it involves creating… Read Morearrow_right

Video Runtime: 19 Minutes

The work environment of health care has dramatically changed over the last few years, with increasing amounts of turnover and lower levels of employee engagement. This evolving workplace generates… Read Morearrow_right