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The Impact of Effective Teams

presented by Linda M. Shell, DNP, MA, RN

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Disclosure Statement:

Financial: Linda M. Shell receives compensation from MedBridge for this course. There is no financial interest beyond the production of this course.

Non-Financial: Linda M. Shell has no competing non-financial interests or relationships with regard to the content presented in this course.

Satisfactory completion requirements: All disciplines must complete learning assessments to be awarded credit, no minimum score required unless otherwise specified within the course.

MedBridge is committed to accessibility for all of our subscribers. If you are in need of a disability-related accommodation, please contact [email protected]. We will process requests for reasonable accommodation and will provide reasonable accommodations where appropriate, in a prompt and efficient manner.

Accreditation Check:
Much of the work in health care organizations is done in teams—quality team, clinical team, leadership team, etc.—without the specific role and impact of these teams being defined. Most teams are expected to demonstrate significant progress toward improved outcomes without clear purpose and measurable goals (i.e., how do we know when we are successful?). The team leader is often held to the impossible task of being accountable for the goals of the team without individual accountability for the work of the team. This course will discuss the process of identifying the purpose and role of the team, developing shared accountability amongst team members, and identifying key performance indicators for which the team is accountable. The impact of turnover in a team and effective ways for engaging new team members will also be discussed. This course is for all health care professionals in any setting.

Meet Your Instructor

Linda M. Shell, DNP, MA, RN

Dr. Linda Shell is an advanced practice nurse, consultant, and educator with a passion for developing leaders, delivering quality care, and challenging the status quo of long-term care. As principal of, she collaborates with organizations on education, leadership development, building resilience, fall prevention, dementia programming, and sleep improvement.   Dr. Shell has served on…

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Chapters & Learning Objectives

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1. The Role of the Leader in Building a Team

Without clear direction, a team can be set up for failure. This chapter will discuss the process for identifying the purpose of a team and why is it essential in guiding the team.

2. Establishing Goals for the Team

Every team needs a set of key performance indicators (KPIs) to focus and guide their work. This chapter will discuss the role of KPIs in team development and the process for selecting them. Examples of a key indicator report for use in monitoring and evaluation of the goal attainment is provided.

3. Commitment and Accountability of Teams

Accountability is an important characteristic of an effective team. It is not just the responsibility of the leader, but rather the team members. How does a team hold each other accountable? How do teams measure their success? This chapter will discuss accountability and strategies for teams to employ for having an “all hands on deck” approach to goal achievement.

4. Turnover Happens: Change in Team Members

It is inevitable that teams will have turnover and attrition. Each time a change occurs, it puts the team at risk for a setback. This chapter will discuss the process of engaging new team members in the team process, clarifying roles, and building trust.

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Team building in the workplace has traditionally not been a priority for most organizations. With challenges in staffing turnover and retention, organizations have chosen to dedicate their valuable energies and resources to other areas of the operation. However, with increasing changes, challenges, and dynamic work environments, teams play a critical role in maximizing outcomes and optimizing the use of resources in the organization. In simple terms, effective teams are an integral part to overall organizational success and longevity. This course will provide an overview of the role of the team and key characteristics of effective teams, and will discuss the importance of cohesive team members. This course is for health care professionals in all settings and is designed for beginning to experienced team leaders at all levels and disciplines of health care organizations.

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Effective teams have been shown to improve patient outcomes, boost employee morale, and increase job satisfaction. However, team building is not a simple one-time activity that can be done in advance of a specific project, but rather an intentional, methodical process that requires time and attention. Identifying how teams work best and why they fail is mission critical to the success of any organization. The risk of not addressing these success factors is significant and will limit growth and impact all areas of the organization. This course will provide all professionals in any health care setting a foundation for exploring the process of building a team and creating specific conditions for team effectiveness and high performance, and specific tools for enhancing communication with team members.

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