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Developing an Employee First Culture Part 1: Getting a Great Start

presented by Linda M. Shell

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Disclosure Statement:

Financial: Linda M. Shell receives compensation from MedBridge for this course. There is no financial interest beyond the production of this course.

Non-Financial: Linda M. Shell has no competing non-financial interests or relationships with regard to the content presented in this course.

Satisfactory completion requirements: All disciplines must complete learning assessments to be awarded credit, no minimum score required unless otherwise specified within the course.

MedBridge is committed to accessibility for all of our subscribers. If you are in need of a disability-related accommodation, please contact [email protected]. We will process requests for reasonable accommodation and will provide reasonable accommodations where appropriate, in a prompt and efficient manner.

Accreditation Check:
Employee First Culture is characterized by a working environment that is focused on a commitment to the well-being of staff and the building of relationships. Because of the trend toward person-centeredness and the focus on workforce development, providers are recognizing a new approach to the Golden Rule (i.e., if we are asking staff to treat others in a person-centered, caring, committed way, then providers should treat staff in a similar way). Because care delivery must be so consistent, it is imperative that employees are the first level of care provided by the organization, and that they are thereby able to share that care model with residents/patients. This course provides an in-depth discussion of the key characteristics of an employee first culture for all professionals in any health care setting. It will offer information on conducting an assessment of baseline status to determine a starting point for an organization. A discussion of the role of the leader in making this paradigm shift and defining a goal for success is also included.

Meet Your Instructor

Linda M. Shell, DNP, MA, RN

Dr. Linda Shell is an advanced practice nurse, consultant, and educator with a passion for developing leaders, delivering quality care, and challenging the status quo of long-term care. As principal of lindashell.com, she collaborates with organizations on education, leadership development, building resilience, fall prevention, dementia programming, and sleep improvement.   Dr. Shell has served on…

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Chapters & Learning Objectives

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1. Appreciation vs. Recognition

Most organizations implement an employee recognition program. Often times, these programs can backfire and decrease employee satisfaction. This chapter will discuss the difference between appreciation and recognition and why it matters to employees.

2. How Are You Doing With Employee Appreciation?

How is your organization doing with appreciating your staff? Research on workplace culture demonstrates a disparity between how often employees feel appreciated by their supervisor and how often the supervisor believes they show appreciation. This chapter will assist leaders in assessing their current status and provide steps for making improvements.

3. The Role of the Leader

“It starts at the top” is a statement commonly heard in organizations. So is the case for employee first culture. It is essential that leaders role model the values of an employee first culture. This chapter will get you started with steps you can take for successful implementation.

4. Developing Your Appreciation Skills

Showing appreciation towards employees does not come naturally for most supervisors. It is a learned skill. This chapter will help you get started with strategies for appreciating employees—even those employees that may be a little more difficult to lead.

More Courses in this Series

Employee First Culture and the Changing Workforce

Presented by Linda M. Shell, DNP, MA, RN

Employee First Culture and the Changing Workforce

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
One of the impending challenges facing health care providers today is the need for quality staff. Increased regulations, decreased funding, smaller pools of employees for hire, and expanding job opportunities have had a significant impact on recruitment, retention, and employee satisfaction. Over the last few years, person-centered care models have gained a strong foothold in health care organizations. How about the development of a culture focused on employees first? The research suggests that a positive working environment is a key component of employee satisfaction. Employee first culture does not mean that patient care is not important, but rather that the focus on the well-being of employees first allows the staff to naturally put more emphasis on the well-being of patients. This course is for health care professionals in all settings and will discuss the emerging trend of employee first culture, key characteristics of an employee first culture, examples of how non-health care providers have implemented it with success, and potential barriers to success.

View full course details

Developing an Employee First Culture Part 2: Achieving Great Outcomes

Presented by Linda M. Shell, DNP, MA, RN

Developing an Employee First Culture Part 2: Achieving Great Outcomes

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
This course for all health care professionals in any setting is Part 2 of the series on developing an employee first culture. Creating an employee first culture is vital because residents/patients so tangibly experience the personal side of the staff. Giving employees an open, accommodating work environment and a listening ear is the only way this information can be learned and applied by leaders. Health care is inherently stressful, with everyday tasks often being thankless and/or uniquely challenging. The stakes are high since human lives are in the balance. In this course, a discussion of the characteristics of trust, communication, building community, and having fun as part of an employee first culture are discussed. An overview of each characteristic, why it is important, and how to make it happen will be offered. A methodology for monitoring the process will be included.

View full course details

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