What are the technical requirements to run MedBridge?

Browser requirements

For the optimal experience, MedBridge recommends that users connect using the following web browsers:

Browser MedBridge Telehealth
Chrome (latest version +1 below) check_circle check_circle
Safari 13 check_circle check_circle
Firefox (latest version +1 below) check_circle check_circle
Internet Explorer 11 check_circle cancel
  • MedBridge requires that JavaScript and cookies are enabled.
  • For enterprise environments, MedBridge may need to be added to your trusted sites.
  • For environments with hosted web browsers (e.g. Citrix), MedBridge must be configured as a trusted site in the hosted browser platform.

Please visit www.supportdetails.net to check your browser version.

Bandwidth Requirements

MedBridge
Recommended 1 Mbps
Minimum 700 kbps

Please visit Speedtest to check your bandwidth speed.

Mobile Apps

iOS

MedBridge supports iOS version 11 and above.

Android

MedBridge supports Lollipop/v5 and above. This translates to Android SDK level 21.

Computer Requirements

Computers must have a minimum of the following specifications:

  • Intel Core 2 Duo or AMD Phenom processor or newer
  • 4 GB of RAM or higher1024 X 768 pixels or higher.

Email

Emails are delivered from SendGrid and Mailgun servers using a medbridgeed.com domain.

Whitelisting

If an element fails to load there may be an issue with browser security settings.

The following domains need to be whitelisted to access MedBridge and its videos:

  • *.medbridgeeducation.com
  • *.medbridgeed.com
  • https://video-medbridge.akamaized.net/

The following IP addresses and domains need to be whitelisted to receive transactional emails from Mailgun and SendGrid:

  • 198.21.1.80
  • 208.117.56.79
  • mg.medbridgeed.com

The following Activecampaign IP addresses need to be whitelisted to receive email campaigns:

  • 173.236.20.0/24
  • 192.92.97.0/24
  • 52.128.40.0/21

The following email addresses need to be whitelisted to receive email campaigns:

Video Specifications

Video resolutions for Desktop

  • 1280×720
  • 640×480
  • 320×240

Video resolutions for Mobile (iOs/Android)

  • Customizable

Video format

  • VP8 (the WebRTC standard)

Telehealth Additional Recommendations

  • Ensure a mic and camera are available on your hardware
  • Ensure your mic and camera are turned on within your browser settings
  • Use headsets with a microphone for improved sound quality and privacy
  • Use USB echo-canceling speakers for meeting room environments

Considerations

Other considerations that could prohibit Telehealth functionality:

  • Virtualized environments (e.g. Citrix)
  • Virtualized EMRs
  • Older operating systems
  • Another individual using the internet on your network