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Cross-Cultural Collaboration Skills in Healthcare

presented by ChrisTiana ObeySumner, MPA, MNPL (they/them)

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Disclosure Statement:

Financial: ChrisTiana is an employee of Diverse City Group and received financial compensation from them in the creation of this course. They have no other relevant financial relationships.

Nonfinancial: ChrisTiana has no competing nonfinancial interests or relationships with regard to the content presented in this course.

Additional Disclosures: A special thanks to the staff at Diverse City Group for their assistance in the development of this course.

Satisfactory completion requirements: All disciplines must complete learning assessments to be awarded credit, no minimum score required unless otherwise specified within the course.

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Video Runtime: 32 Minutes; Learning Assessment: 21 Minutes

This course helps healthcare providers increase their understanding of cross-cultural communication to improve relationships with diverse patients and health outcomes. The course addresses the importance of cross-cultural collaboration and practices that providers can adopt to improve it. It includes examples of health inequities based on race, language access, disability, gender, and intersectionality as well as potential steps to take to address health disparities. In addition, the course presents ways to use approaches like debiasing, language justice, critical consciousness, and cultural humility to build strong cross-cultural relationships.

Meet Your Instructor

ChrisTiana ObeySumner, MPA, MNPL (they/them)

ChrisTiana ObeySumner is a social equity consultant, educator, and advocate. ChrisTiana joyfully approaches change management and organizing by combining scholarship of historical social justice foundations, contemporary analysis of 21st-century social consciousness, and critical analysis and forecasting of social trends, and they have experience as an intersectional professional and academic. ChrisTiana believes our history will predict…

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Chapters & Learning Objectives

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1. Why Is Cross-Cultural Collaboration Important?

This chapter introduces key concepts like cultural humility and critical consciousness to improve cross-cultural collaboration. Collaborative decision-making is particularly important for patients from communities that have experienced intergenerational breaks in trust and rapport with the healthcare industry.

2. Examples of Equitable and Effective Cross-Cultural Collaboration

Examples of ways to improve cross-cultural collaboration are central to this chapter. These scenarios focus on gender, race, disability, language access, and intersectionality. Also included is a parable describing how well-meaning people can attempt inclusion without adjusting to another’s perspective.

3. How to Improve Your Cross-Cultural Collaboration: It Starts With You!

This chapter describes how to practice cultural humility and bring critical consciousness into your life and work. In addition, the concept of language justice is introduced as well as recommendations for preferred language.

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