PATIENT SATISFACTION & LOYALTY

Develop Patient Loyalty and Drive Brand Awareness

Create a patient-centered culture that engages, supports, and
inspires your patients to seek your care.

Request a Demo

Build Connection, Rapport, and Loyalty

Improving the patient experience can lead to better patient satisfaction, adherence, outcomes, and loyalty. But without the right tools, many organizations are in the dark about what their patients are really experiencing—and what they’re saying online.

Our comprehensive patient satisfaction and loyalty solution allows you to monitor and report on patient satisfaction, drive engagement and adherence, turn detractors into promoters, and build a strong brand reputation.

Increasing patient retention rates by 5% increases profits by more than 25%.1

98%

of users indicated MedBridge exercises helped them improve their patient satisfaction.

89%

of users indicated MedBridge HEP have helped improve my patient adherence.

How Our Solution Works

Build stronger relationships and improve patient satisfaction

  • Monitor patient satisfaction throughout episodes of care to identify detractors and promoters.
  • Assign targeted soft skills remediation training to your staff to improve their patient satisfaction scores.
  • Create a patient-centered culture with evidence-based patient engagement tools.
  • Build a strong online brand reputation by encouraging promoters to post positive online reviews.
Patient Satisfaction

Reduce self-discharge and patient cancellations

  • Boost patient activation and adherence by providing tools that encourage patients to be active partners in their care.
  • Drive patient engagement by creating easy, two-way communication between visits.
  • Identify patients at risk for self-discharge and cancellations by monitoring patient adherence and satisfaction scores.
  • Provide a powerful and convenient experience for your patients to improve compliance and program completion.

Increase patient engagement between visits and after discharge

  • Automate, streamline, and scale communication between visits and post-discharge with push notifications and in-app reminders.
  • Keep your organization and care plan top of mind for your patients with gamification and in-app messaging.
  • Improve patient adherence and reduce readmissions with effective patient engagement tools.

Want to find out more?

View Complete SolutionRequest a Demo

Designed for Your Needs

Our Patient Satisfaction and Loyalty Solution is optimized for a variety of settings.

Private Practice MedBridge Solution

Private Practice

Hospitals and Health Systems MedBridge Solution

Hospitals & Health Systems

Home Care and Hospice MedBridge Solution

Home Care & Hospice

SNF and Long-Term Care MedBridge Solution

SNF & Long-Term Care

Blue Quote Icon

“I cannot say enough wonderful things about MedBridge! The HEP/Patient Education is seamless. I have not only increased adherence by giving HEP to my patients, but my patients are also more engaged in their treatment sessions.

– April Brown, PT, DPT, MSCI

View Patient Satisfaction &
Loyalty Products

  • MedBridge GO Mobile App
    Transform the patient experience by prescribing home exercises in easy-to-follow, achievable daily doses.
  • Net Promoter® Score
    Capture patient satisfaction, build a patient inspired culture, and grow your brand awareness with our NPS® surveys and dashboards.
  • Home Exercise Program
    Increase patient adherence with easy-to-use, customizable, and engaging home exercise programs.
  • Patient Education
    Help patients quickly and comprehensively understand their diagnosis and rehabilitation plan with engaging education.
  • Patient Adherence Tracking
    Identify behavioral patterns and barriers to adherence to help boost patient satisfaction and improve clinical outcomes.
  • Teleheath Virtual Visits
    Replace or supplement more costly in-person visits for your low- to medium-risk patients with our effective, user-friendly telehealth tool.

Boost Employee Engagement
and Reduce Turnover

Attract, inspire, and retain the best employees with
an all-in-one solution.

View Our Complete Staff Retention Solution

Build a Patient-Inspired Culture and Boost Profitability

Transform the patient experience and drive better
results with an interactive solution proven to help
motivate patients and create brand advocates.

View Our Complete Patient Experience Solution

Want to learn more? Talk to our team!

Request a Demo