QAPI in Home Care and Hospice: Setting Higher Standards

presented by Cathleen Armato, RN, CHC, CHPC

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Disclosure Statement:

Financial: Cathleen Armato is a share holder with Armato & Associates, LLC. Cathleen Armato receives compensation from MedBridge for this course. There is no financial interest beyond the production of this course.
Non-Financial: Cathleen Armato has no competing non-financial interests or relationships with regard to the content presented in this course.

Satisfactory completion requirements: All disciplines must complete learning assessments to be awarded credit, no minimum score required unless otherwise specified within the course.

MedBridge is committed to accessibility for all of our subscribers. If you are in need of a disability-related accommodation, please contact [email protected]. We will process requests for reasonable accommodation and will provide reasonable accommodations where appropriate, in a prompt and efficient manner.

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Video Runtime: 41 Minutes

A meaningful Quality Assurance and Performance Improvement (QAPI) program is a Medicare condition of participation for hospices. This means it is required in order to participate in the Medicare program. But, even without this requirement, a strong QAPI program is in the best interest of health care providers and the patients and families they serve. Performance improvement projects are designed to improve services, patient outcomes, and caregiver satisfaction. Each team member has a role in this important program. This course reviews the five elements of an effective QAPI program and provides examples for clinicians and other team members to use when developing and participating in performance improvement projects.

Meet Your Instructor

Cathleen Armato, RN, CHC, CHPC

Cathleen (Cat) Armato is an experienced executive with 18 years in the home care and hospice industry. She has served in various roles during that time, including VP of operations and chief compliance officer for a nationwide provider. In 2012, Cat became a consultant. She has assisted multiple organizations with their compliance and quality efforts,…

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1. The Quality of Care in the United States

This chapter looks at the definition of QAPI and the requirements according to the Medicare Conditions of Participation including the various systems and practices that should be included. Leadership responsibilities will also be discussed as they relate to the support of this requirement. A case example will be introduced.

2. Quality Assessment/Performance Improvement (QAPI) Fundamentals

This chapter reviews the process of collecting information that will be monitored during the performance improvement project. Various sources for information will be discussed as well as how to process that information. The case example will be further developed.

3. Performance Improvement Projects: How to Drive Sustainable Improvements

During this chapter, the process of developing and implementing a performance improvement project will be reviewed. The components of a meaningful project will be discussed and the case example will be developed into a performance improvement project.

4. Incidents, Events, and Root Cause Analysis: Turning a Negative Into a Positive

This chapter discusses the analysis of the performance improvement process. We will also review the use of root cause analysis in performance improvement. The case example will be concluded.