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Building Counseling Skills: Providing Information

presented by Rebecca Hunting Pompon, PhD

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Disclosure Statement:

Financial— Rebecca Hunting Pompon receives compensation from MedBridge for the production of this course. There are no other relevant financial relationships. Nonfinancial— No relevant nonfinancial relationship exists.

Satisfactory completion requirements: All disciplines must complete learning assessments to be awarded credit, no minimum score required unless otherwise specified within the course.

MedBridge is committed to accessibility for all of our subscribers. If you are in need of a disability-related accommodation, please contact [email protected]. We will process requests for reasonable accommodation and will provide reasonable accommodations where appropriate, in a prompt and efficient manner.

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Providing information is a straightforward, basic activity that we engage in every day and with every patient - right? Unfortunately, the information we share is often confusing, technical, dense, or upsetting for our patients to hear. Additionally, our patients and their family members may be anxious, upset, or overwhelmed, making our job of communicating important information even more daunting. In this course, we will discuss specific moment-by-moment strategies for communicating complex information, even during times of high stress and emotion.

Meet Your Instructor

Rebecca Hunting Pompon, PhD

Rebecca Hunting Pompon is a faculty member with the University of Delaware's Communication Sciences and Disorders program. She holds an MA. in counseling and a PhD in speech and hearing sciences. Her research explores the impact of chronic stress and other psychosocial factors on post-stroke aphasia rehabilitation. Rebecca trains clinicians in counseling skills and interpersonal…

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Chapters & Learning Objectives

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1. Making Information Accessible

In the first chapter, we will talk about the importance of using lay language, summarizing and segmenting ideas, and using metaphors and multimodal communication. These strategies will help make information more accessible and memorable for our patients and their family members.

2. Making Information Useful

In this second chapter, we will discuss several approaches for engaging patients in the important information we need to share with them. These approaches will help patients and families more fully comprehend the information, promote opportunities for asking questions and getting clarification, and support more informed decision-making.

3. Special Scenario: Breaking Bad News

In this chapter, we will review situations that require sharing unpleasant or especially upsetting information with our patients, and discuss a step-by-step approach for handling these situations with confidence and compassion.

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