Shortcuts to Successful Staff Engagement: Grow, Develop, & Thrive

Presented by Vicki Hess, RN, MS, CSP

Meet Your Instructor

  • Vicki Hess, RN, MS, CSP
    Vicki Hess, RN, MS, CSP

    Vicki is your go-to resource for transforming employee engagement at the individual, departmental or organizational level. As the author of 4 books, Vicki inspires clients to act. Organizations that implement Vicki’s ideas experience increased productivity, safety, quality, retention, client satisfaction, creativity and more. To read what her clients say about working with her, please visit what-clients-say/ A highly-regarded speaker, author, facilitator and consultant, Vicki shares her expertise in employee engagement with healthcare organizations across the country. She has more than 30 years of handson business and healthcare experience that she draws upon to provide inspirational and evidencebased strategies for workplace engagement. Using time-tested methods including workshops, retreats and keynote presentations, Vicki is a much sought-after speaker whose knowledge of the industry makes her uniquely qualified to address the ever-changing priorities of today’s healthcare organizations. Ms. Hess holds a BSN from the University of Florida and a Master’s Degree in Human Resource Development from Towson University. She was an adjunct professor at Johns Hopkins University Graduate School of Business for five years. Vicki is one of 250 women in the world to have earned the Certified Speaking Professional (CSP) designation, the speaking profession’s international standard for platform skill. She has been voted a TOP 5 Healthcare Speaker by for four years in a row. Vicki is a contributing author for AONE Nurse Leader, American Nurse Today, Hospital & Health Network, Becker’s Hospital Review, and other industry publications and blogs. To learn more about Vicki and to see some of her presentation videos, visit

Learning Objectives

  1. Discuss the role that beliefs and mindsets have on engagement.
  2. Describe the It Takes 3™ model of employee engagement.
  3. Share ideas for encouraging and promoting growth and development of employees.


1:00pm-1:30pm Webinar Presentation
1:30pm-1:45pm Question and Answer Session