Developing a “Change Playbook”: Tools for Leaders Navigating Change in the Healthcare Environment

Presented by Jennifer Loehr, MA, CCC-SLP, COS-C

Meet Your Instructor

  • Jennifer  Loehr, MA, CCC-SLP, COS-C
    Jennifer Loehr, MA, CCC-SLP, COS-C

    Jenny Loehr is a speech-language pathologist with over 30 years experience working in adult neurology. She has presented at over 20 state and national conferences and online continuing education programs on the topic of dementia, including the American Speech and Hearing Association, the National Association of Home Health and Hospice, and Leading Age of Texas. She is the co-author of the book Here’s How to Treat Dementia (Plural Publishing, 2013) and has also published articles for the ASHA Leader and the Journal of Communication Disorders. Jenny is an LSVT-certified clinician and is COS-C certified. She currently works for Encompass Home Health and Hospice as a Clinical Integration Specialist providing training, education, and mentoring for physical therapists, occupational therapists, speech-language pathologists, and nurses in home health care policy, procedures, compliance, and program implementation. She assisted in the development and implementation of the Memory Care Program with Encompass Home Health and continues to provide ongoing training and support in this specialty area.

Learning Objectives

  • Identify the three methods of approach to employees who may be resistive to change
  • Apply lead and lag measures to the process of meeting goals
  • Identify five precedents for developing a “change playbook”


1:00pm-1:15pm Chapter 1: The Approach
1:15pm-1:30pm Chapter 2: Setting the Precedent
1:30pm-1:45pm Chapter 3: Accountability
1:45pm-2:00pm Question & Answer Session