Patient Help Center

Android Audio

When patient pushes the audio button, they will be prompted to “Allow MedBridge GO to record audio”.

If patient selects “Allow”, they will enable their microphone and the provider will be able to hear them. When enabled, the audio icon will be blue and not have a strikethrough.

If patients selects “Deny”, they will not enable their microphone. Provider will not be able to hear the patient. The audio button will remain grayed out with a strikethrough.

iOS Video

When patient pushes the video button, they will be notified “Permission for camera was denied. Please enable access to camera in the settings.” If patient selects “Cancel,” they will not enable their camera. Provider will not be able to see the patient. The patient thumbnail will remain black with a camera icon and strikethrough. The camera button will remain grayed out with a strikethrough.

If patient selects “To settings,” they will be directed to the app settings page and they can enable the camera radio button. When enabled, the provider will be able to see their video stream. The camera icon will be blue and not have a strikethrough. The patient will also be able to see him/herself in the thumbnail.

iOS Audio

When patient pushes the audio button, they will be notified “Permission for audio was denied. Please enable access to your microphone in the settings.” If patient selects “Cancel,” they will not enable their microphone. Provider will not be able to hear the patient. The audio button will remain grayed out with a strikethrough.

If patient selects “To settings,” they will be directed to the app settings page and they can enable the microphone radio button. When enabled, the provider will be able to hear the patient. The audio button will be blue and not have a strikethrough.