Patient Help Center

How do I test my internet connection speed?

To make sure that your laptop or desktop computer has a reliable internet connection you will need to conduct an internet speed test. It is recommended that you have an internet speed of at least 25mb/second to conduct a telehealth visit.

To conduct a speed test:

  1. Navigate to
  2. Type in “speed test” and press search.
  3. An internet speed test will appear at the top of the search results. Click the blue “Run Speed Test” button to complete the test. A dialogue box will appear on your screen.
  1. Your download speed should be above 25mbps for an optimal Telehealth experience.

Related Videos and Downloadable Guides

FAQ and Troubleshooting

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Getting Started with Telehealth Virtual Visits

Related Resources

Getting Started with Telehealth Virtual Visits

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