Patient Help Center

How do I prepare for and join the Telehealth session?

Prior to your session, your clinician will send you an introduction email (see image below) with tips for the session as well as login information to create an account. Please create an account prior to your session.

We recommend that the patient logs into the app 5 to 10 minutes prior to the session to allow for enabling audio and video permissions before the call, as well as ensuring you have the best environment to take the call. Once connected with your provider we recommend using your mobile device in landscape mode. This will allow for your provider to have the best view of you during your session. We also recommend that you have plenty of room to perform the exercises and are in more private areas as your provider may discuss some of your medical data.

This How-to one pager provides more information on how to create your account and connect with your provider for a Telehealth session.

How do I prepare for and join the Telehealth session?

Prior to your session, your clinician will send you an introduction email with tips for the session and a link to join the telehealth visit.

At the time of appointment, login 5 minutes prior to the session, click Join Call in the intro email to enter the virtual waiting room. Enable your mic and camera, check your browser compatibility and sign your consent form. The dynamic notification will inform you when the provider is ready for you to join the call. You can join the visit on your desktop or mobile devices. If you want to join it on a mobile device, make sure you download the MedBridge GO app beforehand. Once connected with your provider we recommend using your mobile device in landscape mode. This will allow for your provider to have the best view of you during your session. We also recommend that you have plenty of room to perform the exercises and are in more private areas as your provider may discuss some of your medical data.

This How-to one pager provides more information on how to create your account and connect with your provider for a Telehealth session

Enabling Camera and Microphone

Invitation Text Message

Invitation Email

Related Videos and Downloadable Guides

FAQ and Troubleshooting

insert_drive_file Download PDF

Getting Started with Telehealth Virtual Visits

Related Resources

Getting Started with Telehealth Virtual Visits

play_circle_filled Watch Video

Still have questions?

Contact your provider for more information.

© 2020 MedBridge Inc. All rights reserved.

Terms of Use and Privacy Policy