Patient Help Center

Why do I get an error when I try to create my account?

This usually means that you’ve entered in information that doesn’t exactly match what your clinician has on file. Some common examples include:

  • Using a nickname (for example, Bill instead of William)
  • A typo in your name
  • Incorrect birth date
  • Hyphenated names

To solve this, reach out to your practitioner to find out exactly how your information was entered to ensure that what you are entering matches exactly.

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