Instructor Bio:
Tonya Miller is a national speaker and founder of TYM Coaching. With more than 25 years of executive leadership experience and a PhD in leadership studies, Tonya combines real-world experience with academic expertise. From coaching frontline healthcare providers to educating others in her leadership academy, Tonya uniquely tailors her leadership coaching and educational programs to fit any individual or organization. She is passionate about personal growth and developing strong leadership cores committed to integrity, accountability, and self-awareness.
In addition to owning TYM Coaching, Tonya is the program lead for the DPT program at Harrisburg University. Tonya teaches courses in healthcare management, leadership, and professional issues. In this role, she guides young professionals in their leadership development and understanding of the healthcare industry.
Finally, Tonya believes in community engagement and is an active community volunteer. She serves on several boards, including Domestic Violence Services of Cumberland and Perry Counties, Cumberland County Commission for Women, and PA Vent Camp, a camp for ventilator-dependent children, for which she also serves as the executive director.
Video Runtime: 5 Minutes
This series guides leaders in effective change management. The courses walk participants through day-to-day operational efficiencies that promote improved collaboration and team dynamics. Operational… Read More
Video Runtime: 5 Minutes
This series guides leaders in effective change management. The courses walk participants through day-to-day operational efficiencies that promote improved collaboration and team dynamics. Operational… Read More
Video Runtime: 5 Minutes
Managing for Accountability: Using Accountable Language is part five in a five-part series.
When you are a leader, accountability starts with you. This series is designed to help… Read More
Video Runtime: 5 Minutes
This series guides leaders in effective change management. The courses walk participants through day-to-day operational efficiencies that promote improved collaboration and team dynamics. Operational… Read More
Video Runtime: 6 Minutes
This series guides leaders in effective change management. The courses walk participants through day-to-day operational efficiencies that promote improved collaboration and team dynamics. Operational… Read More
Video Runtime: 5 Minutes
This series guides leaders in effective change management. The courses walk participants through day-to-day operational efficiencies that promote improved collaboration and team dynamics. Operational… Read More
Video Runtime: 6 Minutes
This series guides leaders in effective change management. The courses walk participants through day-to-day operational efficiencies that promote improved collaboration and team dynamics. Operational… Read More
Video Runtime: 6 Minutes
The following home health scenario is a supplement to the Managing For Accountability: Setting Expectations course. It is recommended… Read More
Video Runtime: 7 Minutes
This series guides leaders in effective change management. The courses walk participants through day-to-day operational efficiencies that promote improved collaboration and team dynamics. This scenario… Read More
Video Runtime: 5 Minutes
The following home health scenario is a supplement to the Managing For Accountability: Using Accountable Language course. It is… Read More
Video Runtime: 6 Minutes
The following home health scenario is a supplement to the Managing For Accountability: Using Accountable Language course. It… Read More
Video Runtime: 6 Minutes
The following home health scenario is a supplement to the Managing For Accountability: Using Accountable Language course. It is… Read More
Podcast Runtime: 14 Minutes; Learning Assessment: 4 Minutes
It is important for clinicians to understand patients' readiness for change. In this course, we explore the ways to assess a patient's readiness to change… Read More
Podcast Runtime: 13 Minutes; Learning Assessment: 2 Minutes
Active listening with a patient allows the clinician to gain insight into a patient's motivational level and potential barriers for health behavior changes.… Read More
Podcast Runtime: 14 Minutes; Learning Assessment: 4 Minutes
Empathy allows the clinician to gain insight into a patient,s motivational level and potential barriers for health behavior changes. In this course, we… Read More
Podcast Runtime: 14 Minutes; Learning Assessment: 2 Minutes
Recognizing friction when working with a patient allows the clinician to gain insight into potential barriers to change. By recognizing this friction,… Read More
Video Runtime: 16 Minutes, Learning Assessments: 2 Minutes
This course describes the healthcare customer in terms of their needs, wants, stereotypes, and emotions and connects healthcare processes to creating an environment… Read More
Video Runtime: 16 Minutes, Learning Assessments: 2 Minutes
This course describes healthcare customers in terms of their needs, wants, stereotypes, and emotions and connects healthcare processes to creating an environment… Read More
Video Runtime: 13 Minutes, Learning Assessments: 1 Minute
This course explains the benefits of complaint management and the steps to take for successful complaint management in healthcare delivery. Read More
Video Runtime: 13 Minutes, Learning Assessments: 1 Minute
This course explains the benefits of complaint management and the steps to take for successful complaint management for the healthcare team. Read More
Video Runtime: 12 Minutes, Learning Assessments: 2 Minutes
This course describes the five levels of conflict resolution and their usefulness in patient and healthcare team interactions. Read More
Video Runtime: 12 Minutes, Learning Assessments: 2 Minutes
This course describes the five levels of conflict resolution and their usefulness in customer service in healthcare. Read More
Video Runtime: 10 Minutes, Learning Assessments: 2 Minutes
This course connects emotional intelligence strategies to the four key elements of customer engagement for improved patient satisfaction. Read More
Video Runtime: 10 Minutes, Learning Assessments: 2 Minutes
In this series, we explore the key elements of customer service in a healthcare setting, including how emotional intelligence skills create a better customer interaction,… Read More
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