Case Study

MedBridge Improves Consistency of Care
at Professional Physical Therapy

Professional Physical Therapy
Company Profile
Challenge

Improve quality and consistency of patient care

Solution

Continuing Education and LMS

Home Exercise Program

Patient Education

Client Challenges

Since partnering with MedBridge in early 2015, Professional Physical Therapy has grown from 27 to over 140 locations while hiring new staff to meet demand. Their growing team was made up of over 60% new hires with 0-3 years of experience. They knew they would need a scalable solution for providing evidence-based training to ensure quality and consistency of care across their growing network.

Given their focus on delivering the highest quality and most efficient care using state-of-the-art equipment and techniques, Professional Physical Therapy also sought a solution that would ensure a premier and consistent experience for patients.

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MedBridge Solutions

Professional Physical Therapy has leveraged MedBridge to improve clinical excellence through:

  • Standardized training programs for new hires

  • Monthly Knowledge Tracks for PT, OT and ATC targeted at addressing commonly seen care regions

  • Guided career paths for specialization using MedBridge's OCS & SCS certification-prep programs

  • Patient Engagement solutions (HEP, Patient Education, and NPS) implemented as a standard for all patients

  • Integration of MedBridge HEP with Raintree EMR

  • The assistance of a dedicated account manager

$773,600

saved on continuing education spend, representing an 800% ROI

$268,255

saved with MedBridge HEP Integration by shaving 3-5 minutes off of every clinical visit

86 NPS® Score

achieved while using MedBridge Patient Engagement tools¹

13,537

CEUs earned and 5,000 courses completed with MedBridge

100%

Pass-rate on specialization exams after completing MedBridge Certificate Prep Programs

129,285

Patient Engagement programs created with MedBridge

89%

of Professional Physical Therapy users actively provide patient engagement through MedBridge

Results

Continuing Education Cost Savings: Professional Physical Therapy clinicians have completed over 5,000 courses with 13,537 CEUs earned on MedBridge! This is an average of 7.2 courses per clinician.2 They saved $773,600 without considering travel costs and time out of the office.3 That's an 800% ROI on the direct continuing education spend.

Consistency of Care: Professional Physical Therapy has been able to promote consistent, evidence-based practice across their growing organization with over 44 Knowledge Tracks assigned through the MedBridge LMS and completed by PTs, OTs, and ATs.

Specialization: Professional Physical Therapy has been able to encourage advanced specialization through MedBridge’s OCS and SCS prep programs. Six clinicians have leveraged MedBridge to help prepare for the 2017 OCS and SCS exam with 100% pass-rate.

Employee Satisfaction: Due to offering extensive career advancement opportunities and fostering a culture that is committed to clinical excellence, Professional Physical Therapy was named among the "Best Workplaces in Health Care" by Great Place to Work® and Fortune Magazine in 2017. Professional Physical Therapy is the first physical therapy practice in the country to make the health care list!

Patient Engagement: 89% of Professional Physical Therapy users are actively utilizing MedBridge to provide patient engagement programs with a total of 129,285 programs created. This has resulted in an NPS score of 86, far above the industry average for healthcare providers.

MedBridge helps Professional Physical Therapy clinicians achieve their goal of customizing individual recovery plans, using the most state-of- the-art technology and practices to get patients performing better than ever. Through integration with their EMR (Raintree) system, Professional Physical Therapy attributes 3-5 minute time savings for each HEP. With over 129,000 programs created, this represents 6,450 hours of time savings for staff. Assuming an average salary of $86,250, this represents $268,255 in cost savings.

¹Net Promoter, NPS, and the NPS-related emoticons are registered trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld. ²Assuming a 1-day live seminar provides 7 hours of training, this represents clinicians attending 1,934 1-day seminars. ³Estimating that an average 1-day seminar costs $400.
“Professional Physical Therapy has grown rapidly, and MedBridge has grown with us. MedBridge has played a significant role in assisting us to scale our clinical excellence program while ensuring consistency in patient care and excellent patient satisfaction.”
Robert Shapiro MA PT COMT, Director of Clinical Excellence/Partner at Professional Physical Therapy
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