White Paper

Rethinking Employee Engagement in Healthcare

Better employee engagement correlates with better outcomes in safety, technical quality, length of stay, and readmissions,¹ but traditional engagement strategies have been unable to rise to the challenge.

Amy Lafko, MSPT, MBA, outlines the four key strategic shifts that enable healthcare leaders to improve and enhance engagement throughout the entire employee lifecycle.

Download this white paper to learn:

The impact of strong employee engagement on your organization
Steps for building your employer brand to elevate the caliber of healthcare talent you attract
How to implement objective benchmarks into the hiring process
Potential gaps in onboarding programs

1 Buhlman, N. & Lee, T. (2019). When patient experience and employee engagement both improve, hospitals’ ratings and profits climb. Harvard Business Review. hbr.org. Retrieved from: https://hbr.org/2019/05/when-patient-experience-and-employee-engagement-both-improve-hospitals-ratings-and-profits-climb

About the White Paper

Meet the Author

Amy Lafko, MSPT, MBA

Amy Lafko founded Cairn Consulting Solutions with the knowledge that you need to grow your people to grow your business. Amy focuses her work on the employee experience that is derived from skilled leaders and aligned teams. Whether through team dynamics sessions, development workshops, or consulting, Amy provides expertise to improve the entire lifecycle of your team. From hiring to engagement, she assists clients in decreasing turnover and increasing productivity and customer satisfaction. Amy has earned her MSPT from Ithaca College and her MBA from Loyola University of MD. She has also written the book People First: A Proven Method for an Exceptional Healthcare Practice. … For more information please visit The People First Book.

As a national speaker, consultant, and facilitator, Amy leverages over 20 years of professional leadership experience in several sectors of healthcare. In addition, Amy is serving as the American Physical Therapy Association's section of Health Policy and Administration Chair for the LAMP Institute of Leadership.

Who is this white paper for?

This white paper is an ideal resource for:

All practitioners in leadership roles
Managers, administrators, and other healthcare leaders

These best practices can be applied in the following settings:

Home Health
Hospitals and Health Systems
Long-Term Care Facilities
Private Practices

Related Resources

Recorded Webinar

Building High Performance Teams That Work Well (Together)

Linda M. Shell, DNP, MA, BSN, RN, DNS-CT

Learn how to cultivate an effective teams that works well together to achieve positive outcomes.

View Recorded Webinar

Recorded Webinar

Investing in Your Employees: Why Employee Engagement Matters More Than Ever

Amy Lafko, MSPT, MBA and Julianne Brandt, PT, MBA

Whether you've been focusing on employee engagement for years or if you've decided to address it for the first time, this session will provide the next right steps for you to take.

View Recorded Webinar

Customer Story

MedBridge Improves Staff Retention at Pivot Physical Therapy

MedBridge

Pivot Physical Therapy was poised for substantial growth as an organization, but had been facing high staff attrition rates. Given the estimated direct cost of $8,000 to replace each lost employee...

View Customer Story