Guide

3 Achievable Strategies for Boosting Patient Retention in Outpatient Therapy

Patient retention is one of the biggest challenges for outpatient therapy practices, with the industry no-show rate at 14.1 percent.

Craig Phifer, PT, MHA explains why it’s so crucial to adopt a patient-centered approach to care that improves rapport, engagement, and access, and why this approach drives better patient retention and outcomes.

Download this guide to learn how to:

Streamline the patient experience so that it’s simple, straightforward, and easy to navigate
Train staff on patient-centered care to build therapeutic alliance and trust from the beginning
Engage patients throughout the course of care with patient education and engagement tools

Download Our Guide Today!

About the Guide

Meet the Author

Craig Phifer, PT, MHA

Craig is an owner and the CEO of Rehabilitation & Performance Institute, a private practice with offices in Kentucky, Indiana, and Illinois. Craig believes that high-quality one-on-one care, professional flexibility, and profits can all exist together. He recognizes this approach empowers both therapists and patients. As a result, he is also a founder of Private Practice Rebellion, a group dedicated to helping physical therapists build their dream practice without sacrificing dream lifestyle. In addition, he serves as the assistant managing editor of Impact Magazine and is a lecturer in the University of Evansville Doctor of Physical Therapy Program. Craig received … his Master of Physical Therapy degree from the University of Evansville and his Master of Health Administration degree from the University of Southern Indiana.

Who is this guide for?

This guide is an ideal resource for:

All practitioners in leadership roles
Managers, administrators, and other healthcare leaders
Private Practice Owners

These best practices can be applied in the following settings:

Outpatient Hospitals and Health Systems
Private Practices

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