Guide

3 Achievable Strategies
for Boosting Patient Retention
in Outpatient Therapy

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Improve patient satisfaction, elevate clinical outcomes, and reduce drop-offs

Patient retention is one of the biggest challenges for outpatient therapy practices. In fact, 7 out of 10 patients drop out and the industry no-show rate is 14.1 percent.1

In his new guide, Craig Phifer, PT, MHA, President & CEO of Rehabilitation and Performance Institute explains why it’s so crucial to adopt a patient-centered approach to care that improves rapport, engagement, and access—and why so many outpatient therapy practices are using this approach to drive better patient retention and outcomes.

You’ll discover three key best practices for adopting patient-centered care:

  • Streamlining the patient experience so that it’s simple, straightforward, and easy to navigate.
  • Training staff on patient-centered care and good communication skills in order to build therapeutic alliance and trust from the beginning.
  • Engaging patients throughout the course of care with effective patient education and engagement tools.

For each of these best practices, learn actionable strategies divided into three levels so that you can assess and improve your patient experience no matter where your organization is currently at in that endeavor.

1. Prompt Therapy Solutions. The Patient Retention Problem in Physical Therapy.
https://promptemr.com/blog/the-patient-retention-problem-in-physical-therapy/

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This guide is part of the Patient Engagement & Experience Solution, helping organizations transform the patient experience and drive better results with an interactive solution proven to help motivate patients and create brand advocates.

Download Guide

This guide is part of the Patient Engagement & Experience Solution, helping organizations transform the patient experience and drive better results with an interactive solution proven to help motivate patients and create brand advocates.

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Three Achievable Strategies for Boosting Patient Retention in Outpatient Therapy

Download PDF

Who is this guide for?

This guide is an ideal resource for:

  • Private practice owners
  • Managers, administrators, and other healthcare leaders
  • All practitioners in leadership roles

These best practices can be applied in the following settings:

  • Private Practice
  • Hospital Outpatient

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