presented by Linda M. Shell
The personality of a leader is formed through development of intellectual quotient (IQ) and emotional quotient (EQ), or emotional intelligence (EI). IQ is stable by adulthood but EQ is always in process. EQ impacts decision-making and behavior, thereby providing growth opportunities for development of leadership skills. Research indicates the most successful leaders are not those with a high level of intellect, but rather those with high levels of EQ. According to Goleman (2002), the four domains of EQ are: self-awareness, self-regulation, social awareness, and relationship building. These domains enable a leader to generate optimism, build trust, inspire others, and inspire an environment of collaboration.
Dr. Linda Shell is an advanced practice nurse, consultant, and educator with a passion for developing leaders, delivering quality care, and challenging the status quo of long-term care. As principal of lindashell.com, she collaborates with organizations on education, leadership development, building resilience, fall prevention, dementia programming, and sleep improvement. Dr. Shell has served on various boards, including LeadingAge of Minnesota and the Minnesota Gerontological Society. She has been instrumental in the development and delivery of numerous leadership programs across the country and facilitates Leadership Academy for LeadingAge of MN. She also serves as adjunct professor of nursing at Bethel University in St. Paul. As author of the proprietary, evidence-based SurTHRIVE Leadership learning platform, she has touched the lives of thousands of leaders through many local, state, and national conferences. She is known for her engaging and inspirational style. Linda@lindashell.com www.lindashell.com
Emotional intelligence is a key component of leadership and provides the best chance of personal and professional growth. This chapter will discuss the four domains and why each is important to self-development and building relationships with others.
Have you ever said something you wish you could take back? We all have at some point. Why does that happen? What drives this behavior and how can one improve the response? This chapter will discuss the science behind behavioral response, emotional hijacking, and what one can do to improve.
The first step for improving EQ is identifying where you are today. A self-assessment is the catalyst for growth. This chapter will offer a self-assessment of EQ along with key actions that can be taken to build EQ.
Decision-making is an essential skill for leaders. Some decisions are small and seemingly insignificant; others are more important and can have a broad impact on both employees and customers. This chapter offers a framework for decision-making that relies on an evidenced-based model and reduces bias in the process.
Leaders play a key role in the coaching and development of employees. This chapter will discuss a framework for coaching employees in emotional intelligence. Specific actions for helping others in building emotional intelligence will be discussed.