presented by Linda M. Shell
It is essential that leaders understand the role of leading others, since without followers, there is no leadership. The workforce of today is very different from that of previous generations and demands a higher level of leader. Leaders must be adaptable, flexible, passionate, and collaborative. Employees want to be actively engaged in every aspect of the work. Communication skills and conflict management are essential to the leadership role. This course focuses on the role of the leader in building trust, understanding generational differences, conflict management, coaching for development, and communication.
Dr. Linda Shell is an advanced practice nurse, consultant, and educator with a passion for developing leaders, delivering quality care, and challenging the status quo of long-term care. As principal of lindashell.com, she collaborates with organizations on education, leadership development, building resilience, fall prevention, dementia programming, and sleep improvement. Dr. Shell has served on various boards, including LeadingAge of Minnesota and the Minnesota Gerontological Society. She has been instrumental in the development and delivery of numerous leadership programs across the country and facilitates Leadership Academy for LeadingAge of Minnesota. She also serves as adjunct professor of nursing at Bethel University in St. Paul. As author of the proprietary, evidence-based SurTHRIVE Leadership learning platform, she has touched the lives of thousands of leaders through many local, state, and national conferences. She is known for her engaging and inspirational style. Linda@lindashell.com www.lindashell.com
Leaders achieve the goals of the organization through those that follow them. It is important that leaders know how to lead a team and understand what team members expect from them. This chapter will discuss the characteristics of effective leadership and their impact on engaging and inspiring others.
There are three plus generations in today’s workplace, including Millennials, GenXers, and Baby Boomers. Each generation sees the world through a very different lens and therefore has different expectations of a leader. This chapter will discuss generational differences, why they exist, and how leaders can effectively lead in a diverse work setting.
Employees are seeking opportunities to grow, develop, learn, and engage in the workplace. It is essential that leaders get to know the specific needs of individual staff and assist them in their professional growth. One of the most effective methods of coaching, engaging employees in problem solving, and assisting them in development is through the use of questioning. This chapter will discuss the art of coaching using open-ended questions and the power of listening.
Leaders will experience a variety of conflict during the course of their career. It is essential that conflict is addressed quickly and effectively. Leaders often avoid conflict, impacting relationships and reducing effectiveness. This chapter will discuss the steps a leader can take for engaging in difficult conversations, resolving conflict, and building positive work relationships.
Communication of all types occurs at every level of an organization. Effective communication skills are essential for achieving positive outcomes, meeting expectations, and improving quality. This chapter will discuss strategies for improving communication.