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Managing Patient Complaints

presented by Tonya Miller, PT, DPT, PhD

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Disclosure Statement:

Financial: Tonya Miller is the owner of and a consultant for TYM Coaching.

Nonfinancial: Tonya Miller has no competing nonfinancial interests or relationships with regard to the content presented in this course.

Satisfactory completion requirements: All disciplines must complete learning assessments to be awarded credit, no minimum score required unless otherwise specified within the course.

MedBridge is committed to accessibility for all of our subscribers. If you are in need of a disability-related accommodation, please contact [email protected]. We will process requests for reasonable accommodation and will provide reasonable accommodations where appropriate, in a prompt and efficient manner.

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Video Runtime: 13 Minutes, Learning Assessments: 1 Minute

This course explains the benefits of complaint management and the steps to take for successful complaint management in healthcare delivery.

Meet Your Instructor

Tonya Miller, PT, DPT, PhD

Tonya Miller is a national speaker and founder of TYM Coaching. With more than 25 years of executive leadership experience and a PhD in leadership studies, Tonya combines real-world experience with academic expertise. From coaching frontline healthcare providers to educating others in her leadership academy, Tonya uniquely tailors her leadership coaching and educational programs to…

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1. Managing Patient Complaints

It’s important to recognize how customer complaints can help you and your organization to improve processes. In this course, we will review a series of steps to apply complaint management techniques in the healthcare setting.

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