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Aide Skills: Communication

presented by Amy Shortall-Cardillo, MSN, RN, COS-C, WCC

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Disclosure Statement:

Financial: Amy Shortall-Cardillo is an employee at Concordia Visiting Nurses. She receives compensation from MedBridge for this course. There is no financial interest beyond the production of this course.

Nonfinancial: Amy Shortall-Cardillo has no competing nonfinancial interests or relationships with regard to the content presented in this course.

Satisfactory completion requirements: All disciplines must complete learning assessments to be awarded credit, no minimum score required unless otherwise specified within the course.

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Video Runtime: 14 Minutes

Efficient and effective communication with the patient, family, caregivers, and care team is paramount in safe patient care. Aides play a very important role in the care of patients and need to understand and apply therapeutic communication techniques to be effective communicators and build trust with patients and all those involved in patient care. This course will review therapeutic communication concepts, such as the cycle of communication, the components of communication, and the benefits of good communication. This course will also provide examples of proper therapeutic communication.

Meet Your Instructor

Amy Shortall-Cardillo, MSN, RN, COS-C, WCC

Amy Shortall-Cardillo is the director of compliance and education at Concordia Community Support Services in Cabot, Pennsylvania. In this role, she is responsible for the quality, compliance, and education programs for multiple home health, hospice, and private duty agencies. Amy ensures that each agency is working effectively toward achieving agency goals in accordance with the…

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Chapters & Learning Objectives

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1. Communicating and Reporting Clinical Information

This chapter describes the importance of communication and various techniques to communicate appropriately to all involved in a patient’s care.

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