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Soft Skills: Setting a Strong Foundation

presented by Amy Lafko, MSPT, MBA

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Satisfactory completion requirements: All disciplines must complete learning assessments to be awarded credit, no minimum score required unless otherwise specified within the course.

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This series is designed to help get new and developing leaders started on the right foot by supporting a culture of critical thinking and empowerment. For any experienced leader, this series serves a refresher that you can use in the moment as you prepare for any leadership situation. Participants will learn foundational leadership skills, including strategies for asking opening and curious questions, active listening, and setting clear intentions. These skills are reinforced throughout the series with practical examples and scenarios. It is strongly recommended that you begin with this series because the lessons here are used in all additional series.

Meet Your Instructor

Amy Lafko, MSPT, MBA

Amy Lafko founded Cairn Consulting Solutions with the knowledge that you need to grow your people to grow your business. Amy focuses her work on the employee experience that is derived from skilled leaders and aligned teams. Whether through team dynamics sessions, development workshops, or consulting, Amy provides expertise to improve the entire lifecycle of…

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Chapters & Learning Objectives

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1. Asking Powerful Questions

Powerful questions drive change, build connection, and improve outcomes. In this course, strategies for asking powerful questions are explored.

2. The Three Levels of Listening

Being a successful leader comes down to being able to listen to your team effectively. The three levels of listening move beyond “active listening” which focuses on how we demonstrate we are listening. This course defines the three levels of listening and explore strategies to promote listening for understanding within your team.

3. What is Your Intention?

As a leader, your intention sets the framework for everything you do - from rounding, to giving feedback, to writing a new policy. This course defines strategies to effectively set your intention prior to and when interacting with your team.

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