You are now viewing our public site. Back to Dashboard

Soft Skills: Setting a Strong Foundation

presented by Amy Lafko, MSPT, MBA

Accrediting Body:

Target Audience:

Levels:
Disclosure Statement:

Satisfactory completion requirements: All disciplines must complete learning assessments to be awarded credit, no minimum score required unless otherwise specified within the course.

MedBridge is committed to accessibility for all of our subscribers. If you are in need of a disability-related accommodation, please contact [email protected]. We will process requests for reasonable accommodation and will provide reasonable accommodations where appropriate, in a prompt and efficient manner.

Accreditation Check:
This series is designed to help get new and developing leaders started on the right foot by supporting a culture of critical thinking and empowerment. For any experienced leader, this series serves a refresher that you can use in the moment as you prepare for any leadership situation. Participants will learn foundational leadership skills, including strategies for asking opening and curious questions, active listening, and setting clear intentions. These skills are reinforced throughout the series with practical examples and scenarios. It is strongly recommended that you begin with this series because the lessons here are used in all additional series.

Meet Your Instructor

Amy Lafko, MSPT, MBA

Amy Lafko founded Cairn Consulting Solutions with the knowledge that you need to grow your people to grow your business. Amy focuses her work on the employee experience that is derived from skilled leaders and aligned teams. Whether through team dynamics sessions, development workshops, or consulting, Amy provides expertise to improve the entire lifecycle of…

Read full bio

Chapters & Learning Objectives

Download Learning Objectives

1. Asking Powerful Questions

Powerful questions drive change, build connection, and improve outcomes. In this course, strategies for asking powerful questions are explored.

2. The Three Levels of Listening

Being a successful leader comes down to being able to listen to your team effectively. The three levels of listening move beyond “active listening” which focuses on how we demonstrate we are listening. This course defines the three levels of listening and explore strategies to promote listening for understanding within your team.

3. What is Your Intention?

As a leader, your intention sets the framework for everything you do - from rounding, to giving feedback, to writing a new policy. This course defines strategies to effectively set your intention prior to and when interacting with your team.

More Courses in this Series

Soft Skills: Managing for Accountability

Presented by Amy Lafko, MSPT, MBA

Soft Skills: Managing for Accountability

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
As a leader, accountability starts with you. This series is designed to support new and developing leaders manage for accountability through setting and communicating clear expectations and aligning the organization around those expectations. For any leader, this series is a refresher that you can use in the moment as you prepare for any leadership situation. These skills are reinforced throughout the series with practical examples and scenarios.

View full course details

Soft Skills: Conflict Management and Resolution

Presented by Amy Lafko, MSPT, MBA

Soft Skills: Conflict Management and Resolution

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
Your role as a leader includes supporting your team through conflict. Throughout this series, learners will explore foundational strategies of conflict resolution, the ways that different communication styles, as well as words, tone and body language can intersect with conflict in the workplace. From there, strategies to help mediate conflict will be explored. For any experienced leader, these videos will serve as a quick reminder or refresher of skills you may already have. Since conflict can bring out strong emotions, use the first video to establish the right mindset before you go into a potential conflict situation. These skills are reinforced throughout the series with practical examples and scenarios.

View full course details

Soft Skills: Coaching for Development

Presented by Amy Lafko, MSPT, MBA

Soft Skills: Coaching for Development

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
In this series, participants will explore strategies for coaching for development. Leaders will often find more success in utilizing a coaching leadership style than authoritarian or other leadership styles. This series explores 1:1 meetings and annual performance reviews as well as strategies for negotiating feedback, including asking for feedback, and critical, or developmental feedback to team members. Remember, these short videos can serve as a quick reminder or refresher of skills you may already have as an experienced leader. Since conflict can bring out strong emotions, use the first video to establish the right mindset before you go into a potential conflict situation. These skills are reinforced throughout the series with practical examples and scenarios.

View full course details

Sign up to receive exclusive content from industry leading instructors.