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Soft Skills: Managing for Accountability

presented by Amy Lafko, MSPT, MBA

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Satisfactory completion requirements: All disciplines must complete learning assessments to be awarded credit, no minimum score required unless otherwise specified within the course.

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As a leader, accountability starts with you. This series is designed to support new and developing leaders manage for accountability through setting and communicating clear expectations and aligning the organization around those expectations. For any leader, this series is a refresher that you can use in the moment as you prepare for any leadership situation. These skills are reinforced throughout the series with practical examples and scenarios.

Meet Your Instructor

Amy Lafko, MSPT, MBA

Amy Lafko founded Cairn Consulting Solutions with the knowledge that you need to grow your people to grow your business. Amy focuses her work on the employee experience that is derived from skilled leaders and aligned teams. Whether through team dynamics sessions, development workshops, or consulting, Amy provides expertise to improve the entire lifecycle of…

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Chapters & Learning Objectives

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1. Accountability Starts With You

Oftentimes, accountability is thought of as a punishment or the action of holding someone accountable when they have done something wrong. This course reframes accountability through the lens of expectation setting, clear communication and organizational alignment. In this course, learners will define their role in setting expectations and managing for accountability.

2. Setting Expectations

When setting expectations for your team, it’s important to ensure that expectations are clear and achievable. It’s also important to define why it matters for the team. In this course, learners will explore techniques and tools for setting expectations so that employees are set up for success.

3. Clear Communications

Your role as a leader is to communicate expectations so that your team is set up for success. This course will explore strategies to communicate through verbal, written and visual means to promote clarity and accountability.

4. Gaps in Expectations Vs. Outcomes

What happens when you’ve set clear expectations, communicated them thoroughly, and followed-up regularly, and you’re still noticing that a team member is not meeting expectations? This course explores strategies for course correction when things do not go as expected.

More Courses in this Series

Soft Skills: Setting a Strong Foundation

Presented by Amy Lafko, MSPT, MBA

Soft Skills: Setting a Strong Foundation

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
This series is designed to help get new and developing leaders started on the right foot by supporting a culture of critical thinking and empowerment. For any experienced leader, this series serves a refresher that you can use in the moment as you prepare for any leadership situation. Participants will learn foundational leadership skills, including strategies for asking opening and curious questions, active listening, and setting clear intentions. These skills are reinforced throughout the series with practical examples and scenarios. It is strongly recommended that you begin with this series because the lessons here are used in all additional series.

View full course details

Soft Skills: Conflict Management and Resolution

Presented by Amy Lafko, MSPT, MBA

Soft Skills: Conflict Management and Resolution

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
Your role as a leader includes supporting your team through conflict. Throughout this series, learners will explore foundational strategies of conflict resolution, the ways that different communication styles, as well as words, tone and body language can intersect with conflict in the workplace. From there, strategies to help mediate conflict will be explored. For any experienced leader, these videos will serve as a quick reminder or refresher of skills you may already have. Since conflict can bring out strong emotions, use the first video to establish the right mindset before you go into a potential conflict situation. These skills are reinforced throughout the series with practical examples and scenarios.

View full course details

Soft Skills: Coaching for Development

Presented by Amy Lafko, MSPT, MBA

Soft Skills: Coaching for Development

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
In this series, participants will explore strategies for coaching for development. Leaders will often find more success in utilizing a coaching leadership style than authoritarian or other leadership styles. This series explores 1:1 meetings and annual performance reviews as well as strategies for negotiating feedback, including asking for feedback, and critical, or developmental feedback to team members. Remember, these short videos can serve as a quick reminder or refresher of skills you may already have as an experienced leader. Since conflict can bring out strong emotions, use the first video to establish the right mindset before you go into a potential conflict situation. These skills are reinforced throughout the series with practical examples and scenarios.

View full course details

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