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Soft Skills: Managing for Accountability

presented by Amy Lafko, MSPT, MBA

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Satisfactory completion requirements: All disciplines must complete learning assessments to be awarded credit, no minimum score required unless otherwise specified within the course.

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As a leader, accountability starts with you. This series is designed to support new and developing leaders manage for accountability through setting and communicating clear expectations and aligning the organization around those expectations. For any leader, this series is a refresher that you can use in the moment as you prepare for any leadership situation. These skills are reinforced throughout the series with practical examples and scenarios.

Meet Your Instructor

Amy Lafko, MSPT, MBA

Amy Lafko founded Cairn Consulting Solutions with the knowledge that you need to grow your people to grow your business. Amy focuses her work on the employee experience that is derived from skilled leaders and aligned teams. Whether through team dynamics sessions, development workshops, or consulting, Amy provides expertise to improve the entire lifecycle of…

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Chapters & Learning Objectives

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1. Accountability Starts With You

Oftentimes, accountability is thought of as a punishment or the action of holding someone accountable when they have done something wrong. This course reframes accountability through the lens of expectation setting, clear communication and organizational alignment. In this course, learners will define their role in setting expectations and managing for accountability.

2. Setting Expectations

When setting expectations for your team, it’s important to ensure that expectations are clear and achievable. It’s also important to define why it matters for the team. In this course, learners will explore techniques and tools for setting expectations so that employees are set up for success.

3. Clear Communications

Your role as a leader is to communicate expectations so that your team is set up for success. This course will explore strategies to communicate through verbal, written and visual means to promote clarity and accountability.

4. Gaps in Expectations Vs. Outcomes

What happens when you’ve set clear expectations, communicated them thoroughly, and followed-up regularly, and you’re still noticing that a team member is not meeting expectations? This course explores strategies for course correction when things do not go as expected.

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