Setting Expectations for Wait Times

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Patients with better care experiences have better health outcomes. In addition, staff and clinics thrive when the patients they treat experience high degrees of satisfaction. Setting Expectations for Wait Times is part of a series of Patient Experience "Booster Shots" designed to provide health care workers with the tactical skills they need to navigate day-to day patient interactions, from the mundane (but still impactful) to the challenging. Why are these called "Booster Shots"? These courses are short and tactical and can be used to set baseline expectations for providing a positive patient experience, to reinforce and sustain learning with regular reminders, or to remediate pain points with targeted education.

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MedBridge Education,

MedBridge builds the tools to improve patient outcomes, increase profitability, and mitigate regulatory risk for more than 1,100 organizations nationwide. Named by Inc. Magazine as one of the nation's fastest growing companies, MedBridge drives better patient care while helping organizations improve financial performance. The fully integrated MedBridge platform provides the industry's most powerful patient engagement,…

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1. Setting Expectations for Wait Times

Long or unexpected wait times can have a significant impact on your patients’ experiences at your facility. However, setting expectations and communicating clearly can go a long way to ensuring a positive experience. In this short course, we will explore strategies for setting expectations around wait times at your facility.

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