presented by Gail Sims, MSN, RN, CRRN
Poor communication costs the U.S. healthcare systems $1.7 billion in malpractice costs and nearly 2,000 lives, according to CRIOC Strategies 2015 CBS Report on Malpractice Risks in Communication Failures. Critical information gets lost between providers and those who need it, across all health care systems and settings. Mismanagement of crucial information has a negative impact across the continuum of care. The intent of this course is to provide an in-depth exploration of problems and challenges in the delivery of effective patient, family, and caregiver education in the rehabilitation setting. The learner will review strategies and concepts of effective teaching/learning and explore techniques to promote high-quality educational experiences in rehabilitation.
Gail Sims, MSN, RN, CRRN
Gail Sims serves as a Patient Care Coordinator at Kaiser Permanente in Roseville, CA. She served as the Director of Nursing at Kaiser Foundation Rehabilitation Center in Vallejo, CA for 8 years. She has also been a nurse surveyor for the Commission on the Accreditation of Rehabilitation Facilities for the past 11 years. During the…Read full bio
1. Identifying Problems in the Provision of Education
In the first chapter of this course, the impact of communication failures in patient outcomes is described. Barriers involved in delivery and receipt of education are discussed. The importance of comprehensive delivery of patient/family/caregiver education in the rehabilitation setting is explored.
2. Exploring the Foundation of Education
This chapter explores types of learning theories, models of learning, and philosophies of education based on finding identity, meaning, and purpose through connections. The goals and intentions of these concepts as they relate to experiential learning, through relationships and honoring of human values, are discussed.
3. Uncovering Clues to Effective Delivery of Education
This chapter reveals important assessment skills and applies motivational interviewing tools to the delivery of education. The need for patient-centered, experiential information sharing is covered in order to promote self-management and self-advocacy.
4. The Proof is Sustainable Outcomes
The final chapter of this course covers primary and secondary outcomes of effective, high-quality execution of patient/family/caregiver education for persons with chronic and acute rehabilitation diagnoses. This chapter also presents evidence of sustainable results that highlight the many benefits of providing effective education across the health care continuum. These evidence-based techniques of teaching will help remove barriers and create the most powerful plan for implementing effective patient/family/caregiver education.
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