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Patient-Centered Care for Culturally Diverse Patients

presented by Mary Narayan, MSN, RN, HHCNS-BC, CTN-A, COS-C

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Disclosure Statement:

Financial: Mary Narayan receives compensation from MedBridge for this course. There is no financial interest beyond the production of this course.

Non-Financial: Mary Narayan has no competing non-financial interests or relationships with regard to the content presented in this course.

Satisfactory completion requirements: All disciplines must complete learning assessments to be awarded credit, no minimum score required unless otherwise specified within the course.

MedBridge is committed to accessibility for all of our subscribers. If you are in need of a disability-related accommodation, please contact [email protected]. We will process requests for reasonable accommodation and will provide reasonable accommodations where appropriate, in a prompt and efficient manner.

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Video Runtime: 89 Minutes; Learning Assessment Time: 39 Minutes

The purpose of the course is to provide clinicians and auxiliary home health care staff with the knowledge, attitudes, and skills needed to help culturally diverse patients achieve their optimal health outcomes while enabling them to feel pleased with the care they receive. The first two chapters of the course are appropriate for all staff who have contact with patients, even briefly over the phone. The third chapter focuses on patient-centered, culturally competent patient assessment and care planning skills. Topics include the risks of culturally insensitive care, the relationship between patient-centered care and culturally sensitive care, and specific culture-sensitive patient-centered care strategies.

Meet Your Instructor

Mary Narayan, MSN, RN, HHCNS-BC, CTN-A, COS-C

Mary Curry Narayan, MSN, RN, HHCNS-BC, CTN-A, COS-C, is a home health clinical nurse specialist, an advanced certified transcultural nurse, and a clinical education consultant. She is currently a PhD student at George Mason University, where she is studying home health nurses’ assessment and care planning practices for culturally diverse patients. Mary has more than…

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Chapters & Learning Objectives

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1. Importance of Patient-Centered Care for Culturally Diverse Patients

Chapter 1 explains why all patients are culturally diverse and how patient outcomes can improve with culture-sensitive, patient-centered care. It discusses what we know about disparities in home health care and the multiple reasons they occur, including language barriers and implicit bias.

2. Foundational Strategies for Providing Patient-Centered Care

Chapter 2 identifies strategies that help all patients—especially minority patients—achieve better health outcomes. Topics include information about and ways to promote culturally sensitive and patient-centered attitudes, therapeutic relationships, and care. When and how to use interpreters and translated resources is also covered.

3. Patient-Centered Skills

Chapter 3 focuses on how clinicians can develop their assessment and care planning skills so that they are patient centered and culturally sensitive. Clinicians will learn interview topics and strategies that will help them uncover patients' unique care needs and preferences. Clinicians will also learn how to use cultural data to develop patient-centered care plans that meet patients’ hopes and expectations for care and their own professional standards.

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