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Patient Activation: Inducing Intrinsic Motivation

presented by Mark D. Valenti, BA and Brittany M. Wilson, BSN, RN

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Disclosure Statement:

Financial: Mark Valenti receives compensation from MedBridge for this course. There is no financial interest beyond the production of this course. Non-Financial: Mark Valenti has no competing non-financial interests or relationships with regard to the content presented in this course.

Financial: Brittany Wilson receives compensation from MedBridge for this course. There is no financial interest beyond the production of this course. Non-Financial: Brittany Wilson has no competing non-financial interests or relationships with regard to the content presented in this course.

Satisfactory completion requirements: All disciplines must complete learning assessments to be awarded credit, no minimum score required unless otherwise specified within the course.

MedBridge is committed to accessibility for all of our subscribers. If you are in need of a disability-related accommodation, please contact [email protected]. We will process requests for reasonable accommodation and will provide reasonable accommodations where appropriate, in a prompt and efficient manner.

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Video Runtime: 25 Minutes; Learning Assessment Runtime: 27 Minutes

Creating and improving a connection and relationship between provider and patient can lead to honest and open dialogue, driving better patient adherence and buy-in, and ultimately leading to better patient outcomes.

However, providers are not typically trained in the strategies and skills to effectively activate patients. Their training is focused on a less collaborative, hierarchical communication style.

This course (and the others in the Patient Activation series) will challenge the traditional top-down approach to communication that permeates the current state of healthcare. The course will succinctly and powerfully give providers strategies and skills to truly connect with patients and activate them in their own health and wellness goals.

Meet Your Instructors

Mark D. Valenti, BA

Mark D. Valenti has a background in health systems management, human behavior, and patient activation. He enjoys connecting with partners such as the National Board of Medical Examiners with their Health Coach Program in China or with Australia's Flinders University on an innovative approach to patient chronic condition self-management. Mark helps others uncover their intrinsic…

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Brittany M. Wilson, BSN, RN

Brittany Wilson, BSN, RN, has experience in critical care medicine, interventional telemetry, home care, and care management. She has experience partnering with primary care offices to simplify their processes. Brittany coaches providers in real time on the front line as they communicate with patients, providing mentorship and guidance through a motivational interviewing lens. She has…

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Chapters & Learning Objectives

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1. Introduction to Patient Activation and Motivational Interviewing

Motivational interviewing (MI) is a collaborative conversation to strengthen a person’s own motivation and commitment to change. This chapter introduces the learner to the three elements of behavior change, the four steps of MI, and the four strategies of MI. The chapter includes two provider-patient videos regarding ineffective guidance and effective guidance.

2. The Unmotivated Patient

Traditional healthcare focuses on patients at a deficit. Well-meaning providers focus on fixing the problem instead of understanding the motivation that leads to unhealthy behaviors. This chapter will focus on the effectiveness of empathic statements to build patient engagement. This chapter includes a video that demonstrates competent practice.

3. Family Matters: Partnering With a Patient’s Family

Family members represent an important influence on a patient’s life (positive, negative, or neutral). Family members are often marginalized or overlooked in the provider-patient dynamic. A provider can employ an MI approach to promote confidence in family members and increase their collaboration.

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