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presented by Mark D. Valenti, BA and Brittany M. Wilson, BSN, RN
Financial: Mark Valenti receives compensation from MedBridge for this course. There is no financial interest beyond the production of this course.
Non-Financial: Mark Valenti has no competing non-financial interests or relationships with regard to the content presented in this course.
Financial: Brittany Wilson receives compensation from MedBridge for this course. There is no financial interest beyond the production of this course.
Non-Financial: Brittany Wilson has no competing non-financial interests or relationships with regard to the content presented in this course.
Satisfactory completion requirements: All disciplines must complete learning assessments to be awarded credit, no minimum score required unless otherwise specified within the course.
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Mark D. Valenti, BA
Mark D. Valenti has a background in health systems management, human behavior, and patient activation. He enjoys connecting with partners such as the National Board of Medical Examiners with their Health Coach Program in China or with Australia's Flinders University on an innovative approach to patient chronic condition self-management. Mark helps others uncover their intrinsic…
Read full bioBrittany M. Wilson, BSN, RN
Brittany Wilson, BSN, RN, has experience in critical care medicine, interventional telemetry, home care, and care management. She has experience partnering with primary care offices to simplify their processes. Brittany coaches providers in real time on the front line as they communicate with patients, providing mentorship and guidance through a motivational interviewing lens. She has…
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1. Introduction to Virtual Care
Virtual care currently has no standard definition, so the term is subject to different interpretations. It broadly describes methods used to remotely communicate with and interact with patients. A large percentage of patients speak favorably about virtual care, as it builds engagement and promotes autonomy. A provider can integrate a collaborative approach to engage using nonverbal behavior. This chapter includes two provider–patient videos: Effective Guidance and Ineffective Guidance.
2. Promoting Partnership
A provider can promote partnership by conveying an understanding that expertise and wisdom about change resides within the patient. A provider can employ motivational interviewing by actively fostering and encouraging power sharing with the patient. A provider can promote partnership in a virtual environment by using nonverbal communication and understanding the patient’s perspective. This chapter includes a video that demonstrates competent practice.
3. Face Your Fear
Fear influences motivation and can prevent individuals from reaching a higher level of motivation. Lack of knowledge can cause vulnerability in patients. Providers can pay attention to discordant or defensive communication (both verbally and nonverbally) to better understand patient fear. This chapter includes a video that demonstrates competent practice.
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