Patient Activation: Chronic Condition Self-Management

presented by Mark D. Valenti, BA and Brittany M. Wilson, BSN, RN

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Disclosure Statement:

Financial: Mark Valenti receives compensation from MedBridge for this course. There is no financial interest beyond the production of this course. Non-Financial: Mark Valenti has no competing non-financial interests or relationships with regard to the content presented in this course.

Financial: Brittany Wilson receives compensation from MedBridge for this course. There is no financial interest beyond the production of this course. Non-Financial: Brittany Wilson has no competing non-financial interests or relationships with regard to the content presented in this course.

Satisfactory completion requirements: All disciplines must complete learning assessments to be awarded credit, no minimum score required unless otherwise specified within the course.

MedBridge is committed to accessibility for all of our subscribers. If you are in need of a disability-related accommodation, please contact [email protected]. We will process requests for reasonable accommodation and will provide reasonable accommodations where appropriate, in a prompt and efficient manner.

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Video Runtime: 43 Minutes; Learning Assessment Runtime: 26 Minutes

Creating and improving a connection and relationship between provider and patient can lead to honest and open dialogue, driving better patient adherence and buy-in, and ultimately leading to better patient outcomes. This is particularly important when a patient is struggling with managing a chronic condition.

However, providers are not typically trained in the strategies and skills to effectively activate patients. Their training is focused on a less collaborative, hierarchical communication style.

This course (and the Patient Activation series) will challenge the traditional top-down approach to communication that permeates the current state of healthcare. The course will succinctly and powerfully give providers strategies and skills to truly connect with patients and activate them in their own health and wellness goals. This course focuses on approaches to support patient self-management of chronic conditions.

Meet Your Instructors

Mark D. Valenti, BA

Mark D. Valenti has a background in health systems management, human behavior, and patient activation. He enjoys connecting with partners such as the National Board of Medical Examiners with their Health Coach Program in China or with Australia's Flinders University on an innovative approach to patient chronic condition self-management. Mark helps others uncover their intrinsic…

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Brittany M. Wilson, BSN, RN

Brittany Wilson, BSN, RN, has experience in critical care medicine, interventional telemetry, home care, and care management. She has experience partnering with primary care offices to simplify their processes. Brittany coaches providers in real time on the front line as they communicate with patients, providing mentorship and guidance through a motivational interviewing lens. She has…

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Chapters & Learning Objectives

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Download the learning objectives for Patient Activation: Chronic Condition Self-Management.

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1. Introduction to Chronic Condition Self-Management

MI is a collaborative conversation to strengthen a person’s own motivation and commitment to change. This chapter connects the foundational strategies and steps of motivational interviewing to the elements of self-management. The chapter includes two provider–patient videos: Ineffective Guidance and Effective Guidance.

2. Resist Your Righting Reflex

The righting reflex is an urge/reflex to correct patients or to tell them they should change. This is understandable because providers want to help or fix patients. However, when providers invoke their righting reflex, this may result in patients feeling as if their opinions/perspectives are not valued. Providers may effectively build partnerships by resisting their righting reflex and expressing empathy. This chapter includes a video that demonstrates competent practice.

3. Don’t Be a Cheerleader

Intrinsic motivation comes from within individuals when they make decisions based on self-improvement. Well-meaning providers may cheerlead patients when they focus on the relationship (extrinsic motivation). If the provider focuses on the relationship, it is difficult for patients to focus on their intrinsic motivation. Providers may build intrinsic motivation and confidence by using affirmations. This chapter includes a video that demonstrates competent practice.

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