2. People Skills: Performance and Pitfalls
This chapter delves into the area of human resources. Your orientation, with a solid review of the organization’s policies, procedures, and HR processes, is key to your success. The people, what make these roles great, can also bring challenges to neophyte managers. Communication with people and its effectiveness is key to success. What are some of the common pitfalls in addressing interpersonal challenges and behavior? Areas addressed include coaching and counseling, having difficult conversations, and the manager’s role in culture and performance. Everything a manager conveys in the written word, such as memos, policies, emails, and texts, projects personal and organizational culture and style, so it is essential that communications be effective and clear. There are many stories about difficult managers and their teams. With this in mind, know that most people leave jobs because of their managers, so managers have a key role in retention. This chapter makes the case for “might for right”: the idea that the manager role is employed for the good of the team, the organization, and the patients and families served.