3. Executing the RCA (Root Cause Analysis)
Utilizing the RCA as part of a performance improvement process is a standard methodology used to identify and improve deficits; however, it is often done quickly, incorrectly, or with key staff missing. This causes lost productivity and frustration, and often, true and lasting improvements are not realized. The purpose of this chapter is to discuss the methodology used to conduct an RCA, including the use of tools and follow-up to identify, implement, and sustain organizational improvements.