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presented by Helen L. Masin, PT, PhD
Financial— Helen Masin receives compensation from MedBridge for the production of this course. There are no other relevant financial relationships. Nonfinancial— No relevant nonfinancial relationship exists.
Satisfactory completion requirements: All disciplines must complete learning assessments to be awarded credit, no minimum score required unless otherwise specified within the course.
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Helen L. Masin, PT, PhD
Dr. Masin is a physical therapist, faculty member (retired), and researcher. She began her career in 1970. She has worked in a wide variety of settings, including the VA hospital in Bedford, Massachusetts; Easterseals Rehabilitation in Ft. Lauderdale, Florida; St Bartholomew's Hospital in London, England; Hope Center in Temple Hills, Maryland; Prince George's County Public…
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1. Communicating to Enhance Rapport and Provide Patient-Centered Care in Pediatric PT and OT Settings
This chapter defines the three domains of learning utilized in patient-centered care: cognitive, affective, and psychomotor. It defines patient-centered care and the value of PCC in developing rapport with patients. It describes PCC as defined by the American Academy of Pediatrics. It identifies the need for more training in communication skills for pediatric clinicians. It describes multiple resources in the physical therapy literature that value and promote PCC in pediatric PT practices.
2. Patient-Centered Care and the Helpful Interview
This chapter discusses the characteristics of verbal and nonverbal communication cues that enable patients and caregivers to work together to produce optimal outcomes. Skillful questioning and nonverbal cues are described for adolescents and older caregivers. The three stages of the helpful interview are described.
3. Problem Identification and Helpful Responses in Patient-Centered Care
This chapter discusses problem ownership in an emotionally charged interaction. It identifies the person with the greatest emotional charge as owning the problem. It suggests ways to defuse emotionally charged interactions, such as using active listening and "I" statements.
4. Dealing With Conflict Resolution
This chapter discusses the role of passive, aggressive, and assertive communication in health care. It describes the use of DESC/DISC statements to deal assertively with challenging and/or emotional clinical interactions. It describes the risks and benefits of assertiveness in clinical situations.
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