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Emotional Intelligence Strategies for Improved Customer Service

presented by Tonya Miller, PT, DPT, PhD

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Disclosure Statement:

Financial: Tonya Miller is the owner of and a consultant for TYM Coaching.

Nonfinancial: Tonya Miller has no competing nonfinancial interests or relationships with regard to the content presented in this course.

Satisfactory completion requirements: All disciplines must complete learning assessments to be awarded credit, no minimum score required unless otherwise specified within the course.

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Video Runtime: 10 Minutes, Learning Assessments: 2 Minutes

In this series, we explore the key elements of customer service in a healthcare setting, including how emotional intelligence skills create a better customer interaction, identifying the best strategy for conflict resolution, and the process of effective complaint management. This series gives clinicians easy-to-apply strategies to improve their interactions with all customers: patients, families and caregivers, and others in the healthcare community.

Meet Your Instructor

Tonya Miller, PT, DPT, PhD

Tonya Miller is a national speaker and founder of TYM Coaching. With more than 25 years of executive leadership experience and a PhD in leadership studies, Tonya combines real-world experience with academic expertise. From coaching frontline healthcare providers to educating others in her leadership academy, Tonya uniquely tailors her leadership coaching and educational programs to…

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1. Emotional Intelligence Strategies

This segment connects emotional intelligence strategies to the four key elements of customer engagement for improved customer service.

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