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Developing Your Medical Speech-Language Pathology Telehealth Service

presented by Clare Burns, BSpPath, PhD, CPSP and Elizabeth (Liz) Ward, BSpThy(Hons), Grad Cert Ed, PhD, FSPAA

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Disclosure Statement:

Financial: Professor Elizabeth Ward is an employee of Queensland Health and The University of Queensland and receives royalties from Plural Publishing and grant funding from numerous funding schemes. She also receives compensation from MedBridge for this course. There is no financial interest beyond the production of this course.

Nonfinancial: Professor Elizabeth Ward has no competing nonfinancial interests or relationships with regard to the content presented in this course.

Financial: Dr. Clare Burns is an employee of Queensland Health and receives grant funding from numerous funding schemes. She also receives compensation from MedBridge for this course. There is no financial interest beyond the production of this course.

Nonfinancial: Dr. Clare Burns has no competing nonfinancial interests or relationships with regard to the content presented in this course.

Satisfactory completion requirements: All disciplines must complete learning assessments to be awarded credit, no minimum score required unless otherwise specified within the course.

MedBridge is committed to accessibility for all of our subscribers. If you are in need of a disability-related accommodation, please contact [email protected]. We will process requests for reasonable accommodation and will provide reasonable accommodations where appropriate, in a prompt and efficient manner.

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Video Runtime: 73 Minutes; Learning Assessment Time: 39 Minutes

This course will outline the key factors needed for the successful establishment of medical speech-language telehealth services. Guided by a case example, this course will support the learner in considering the service and client benefits of telehealth and the professional, legal, and financial requirements of service delivery. The value of service governance will be highlighted, along with key stakeholders needed to support telehealth service provision. Technology and equipment requirements will be outlined, along with staff and client training needs. Finally, telehealth service documentation and communication processes will be discussed, and a series of evaluation measures will be introduced to guide the review of clinical, service, and consumer outcomes. This course will be beneficial for speech-language pathologists and managers who are considering telehealth to enhance access to and delivery of clinical services.

Meet Your Instructors

Clare Burns, BSpPath, PhD, CPSP

Dr. Clare Burns is an advanced speech pathologist and clinician research fellow at Royal Brisbane and Women's Hospital, Queensland, and an honorary senior lecturer at The University of Queensland, Australia (UQ). She has more than 20 years of clinical experience and, over the last 12 years, has conducted research in speech pathology and technology-enabled healthcare.…

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Elizabeth (Liz) Ward, BSpThy(Hons), Grad Cert Ed, PhD, FSPAA

Professor Elizabeth (Liz) Ward is the director of the Centre for Functioning and Health Research (CFAHR) in Metro South Hospital and Health Service, Queensland Health, and a professor in the School of Health and Rehabilitation Sciences at The University of Queensland, Australia. She is a leading international clinical researcher with more than 350 publications and…

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Chapters & Learning Objectives

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1. Planning a Telehealth Service

This chapter will outline the preparation required for planning a telehealth service. This information will guide the learner to identify telehealth drivers to address service and client needs and challenge them to adopt an integrated care approach, combining telehealth and in-person appointments, with the aim of achieving flexible and client-centered care. The importance of widespread consultation with key stakeholders will be highlighted as a means of establishing telehealth service support and governance.

2. Professional, Legal, and Workplace Considerations for Telehealth Services

This chapter will advise the learner on the various professional, ethical, and legal considerations for telehealth services. Privacy, security, and consent requirements will be explored, highlighting the importance of safe and confidential management of client data. Financial investment by both speech-language pathology services and clients will also be discussed, as will the need to consider this for successful service establishment and sustainability.

3. Key Stakeholders Involved in the Telehealth Service

A variety of stakeholders are required to support service establishment and effective delivery of telehealth sessions. Learners will be provided with an overview of various staff roles and responsibilities. They will also learn which factors are important to consider when determining client suitability, and strategies for optimizing client engagement in telehealth sessions. Finally, staff and client training requirements will also be discussed.

4. Technology and Equipment for Telehealth Services

This chapter will outline the technology and equipment considerations for telehealth services. This information will guide the learner through the different types of telehealth technology and audiovisual equipment to optimize clinical service delivery. A task analysis framework has been provided to support the learner in determining the key technology and infrastructure required for the planned telehealth service.

5. Documentation and Communication Requirements for Telehealth Services

A range of documents and communication processes are needed for efficient and effective telehealth service delivery. This chapter will outline the various service procedures, operational processes, and staff/client support documents needed. This content will highlight the importance of both professional and consumer-related information to optimize service success.

6. Evaluating Telehealth Services

This chapter will outline the various ways telehealth services can be evaluated, incorporating clinical service and economic outcomes as well as consumer engagement/satisfaction. This information will provide the learner with an understanding of the importance of gathering data from different perspectives to ensure the speech-language pathology service provided meets both client and service needs. The value of monitoring service outcomes to guide service improvement and sustainability is also highlighted.

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