You are now viewing our public site. Back to Dashboard

Dealing With Angry Patients

presented by MedBridge Education

Accrediting Body:

Target Audience:

Disclosure Statement:

Satisfactory completion requirements: All disciplines must complete learning assessments to be awarded credit, no minimum score required unless otherwise specified within the course.

MedBridge is committed to accessibility for all of our subscribers. If you are in need of a disability-related accommodation, please contact [email protected]. We will process requests for reasonable accommodation and will provide reasonable accommodations where appropriate, in a prompt and efficient manner.

Accreditation Check:
Video Runtime: 3 Minutes

Patients with better care experiences have better health outcomes. In addition, staff and clinics thrive when the patients they treat experience high degrees of satisfaction. Dealing With Angry Patients is part of a series of Patient Experience "Booster Shots" designed to provide health care workers with the tactical skills they need to navigate day-to day patient interactions, from the mundane (but still impactful) to the challenging. Why are these called "Booster Shots"? These courses are short and tactical and can be used to set baseline expectations for providing a positive patient experience, to reinforce and sustain learning with regular reminders, or to remediate pain points with targeted education.

Meet Your Instructor

MedBridge Education,

MedBridge builds the tools to improve patient outcomes, increase profitability, and mitigate regulatory risk for more than 1,100 organizations nationwide. Named by Inc. Magazine as one of the nation's fastest growing companies, MedBridge drives better patient care while helping organizations improve financial performance. The fully integrated MedBridge platform provides the industry's most powerful patient engagement,…

Read full bio

Chapters & Learning Objectives

Download Learning Objectives Download Learning Objectives

Enter your information to unlock the learning objectives.

Thank you!

Download the learning objectives for Dealing With Angry Patients.

Download Learning Objectives

1. Dealing With Angry Patients

A strong relationship between you and the patients you serve plays an important role in the care process. Dealing with angry patients may be a challenging and sometimes unavoidable part of your role. However, your ability to help support and resolve these scenarios when they arise goes a long way to ensure a strong patient–provider relationship, leading to improved outcomes and continued engagement in the care process. In this short course, we’ll explore strategies to help mitigate and resolve instances when patients become upset or angry.

Sign up to get free evidence-based articles, exclusive discounts, and insights from industry-leaders.