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Cultural Sensitivity in the Health Care Workplace

presented by Michelle Camicia, PhD, MSN, RN, CRRN, CCM, NEA-BC, FAHA

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Disclosure Statement:

Financial: Michelle Camicia is funded by the Gordon and Betty Moore Foundation and the Rehabilitation Nursing Foundation


 Non-Financial: Michelle Camicia has no competing non-financial interests or relationships with regard to the content presented in this course.

Satisfactory completion requirements: All disciplines must complete learning assessments to be awarded credit, no minimum score required unless otherwise specified within the course.

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Video Runtime: 56 Minutes; Learning Assessment Time: 26 Minutes

This course gives students an overview of different cultures and their impact on the rehabilitation of patients and families. A brief review of selected cultures is included. Specific considerations common to diverse cultures are presented. Participants will learn to distinguish approaches to optimize care for individuals from various cultures. Knowledge, skills, and behaviors that will enable providers to work effectively across cultures to improve understanding and respect for cultural differences and similarities in beliefs, values, and practices will also be discussed. This course is appropriate for health care providers working in any setting.

Meet Your Instructor

Michelle Camicia, PhD, MSN, RN, CRRN, CCM, NEA-BC, FAHA

Michelle Camicia, PhD, MSN, CRRN, CCM, NEA-BC, FAHA, is the director of operations for Kaiser Foundation Rehabilitation Center at the Vallejo Medical Center. She is responsible for day-to-day operations of the Center as well as outreach, quality, and regulatory oversight. Michelle is a past president of the Association of Rehabilitation Nurses. She has participated in…

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Chapters & Learning Objectives

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1. What Is Culture?

Culture is complex. Rehabilitation providers need to understand what comprises a culture. Factors associated with culture, such as the preferred cultural values, beliefs, worldview, and practices of health care, are described. This chapter covers the definitions and concepts that are relevant to culture.

2. Conscious and Unconscious Bias

Rehabilitation providers need to recognize their own conscious and unconscious biases about cultures different from their own. This chapter briefly explores sources of bias and identifies strategies to increase self-awareness.

3. Providing Culturally Congruent Care

Health care providers can utilize their knowledge, skills, and behaviors to optimize the provision of culturally congruent care. Factors that contribute to the provision of culturally competent care are described.

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