Creating a Welcoming Waiting Room

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Patients with better care experiences have better health outcomes. In addition, staff and clinics thrive when the patients they treat experience high degrees of satisfaction. Creating a Welcoming Waiting Room is part of a series of Patient Experience "Booster Shots" designed to provide health care workers with the tactical skills they need to navigate day-to day patient interactions, from the mundane (but still impactful) to the challenging. Why are these called "Booster Shots"? These courses are short and tactical and can be used to set baseline expectations for providing a positive patient experience, to reinforce and sustain learning with regular reminders, or to remediate pain points with targeted education.

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MedBridge Education,

MedBridge builds the tools to improve patient outcomes, increase profitability, and mitigate regulatory risk for more than 1,100 organizations nationwide. Named by Inc. Magazine as one of the nation's fastest growing companies, MedBridge drives better patient care while helping organizations improve financial performance. The fully integrated MedBridge platform provides the industry's most powerful patient engagement,…

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1. Creating a Welcoming Waiting Room

The waiting room is one of the most important spaces in a health care facility, and there’s a lot that you can do to improve the waiting room for patients and their families, setting the tone for a positive experience. In this course, we’ll explore strategies for ensuring a welcoming waiting room experience for visitors to your facility.

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