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Conflict Management and Resolution: Mediating Conflict Part 1 - The Preparation Discussion

presented by Amy Lafko, MSPT, MBA

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Disclosure Statement:

Financial— Amy Lafko receives compensation from MedBridge for the production of this course. There are no other relevant financial relationships. Nonfinancial— Amy Lafko has no competing nonfinancial interests or relationships with regard to the content presented in this course.

Satisfactory completion requirements: All disciplines must complete learning assessments to be awarded credit, no minimum score required unless otherwise specified within the course.

MedBridge is committed to accessibility for all of our subscribers. If you are in need of a disability-related accommodation, please contact [email protected]. We will process requests for reasonable accommodation and will provide reasonable accommodations where appropriate, in a prompt and efficient manner.

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Conflict Management and Resolution: Mediating Conflict Part 1 is course five in a six-part series.
Your role as a leader includes supporting your team through conflict. Throughout this series, learners will explore foundational strategies of conflict resolution, the ways that different communication styles, as well as words, tone and body language can intersect with conflict in the workplace. From there, strategies to help mediate conflict will be explored. For any experienced leader, these videos will serve as a quick reminder or refresher of skills you may already have. These skills are reinforced throughout the series with practical examples and scenarios.

Meet Your Instructor

Amy Lafko, MSPT, MBA

Amy Lafko founded Cairn Consulting Solutions with the knowledge that you need to grow your people to grow your business. Amy focuses her work on the employee experience that is derived from skilled leaders and aligned teams. Whether through team dynamics sessions, development workshops, or consulting, Amy provides expertise to improve the entire lifecycle of…

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1. Mediating Conflict Part 1: The Preparation Discussion

There are healthy and unhealthy levels of conflict. Your role as a leader involves identifying when conflict becomes unhealthy and helping to navigate your team through it. In this course, learners will explore strategies to help prepare for mediating conflict within their team.

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