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Director of Product Design (Seattle, WA)

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  • Location: Seattle, WA
  • Type: Full Time
  • Status: Open

MedBridge was recently awarded in Seattle Magazine's 2018 Leaders in Health Care Awards and the 2017 Tech Impact Awards. We were also named one of Seattle's top companies by Inc. 5000 2018!

MedBridge is a fast-growing company found at the intersection of online education and healthcare. Our online educational ecosystem empowers clinicians to stay up-to-date with the latest research, refine their clinical skills, and to facilitate improved patient outcomes. Our customers include major hospitals and clinics, encompassing thousands of healthcare providers. We wake up every day to build technology that will directly improve people's lives.

As a Director of Product Design, you will lead our product design team to define and execute delightful, intuitive, user experiences for our various products and the MedBridge ecosystem as a whole. You will own all aspects of the product design process, from generative user research to product launch, and iterative improvements to existing products. The ideal candidate has a passion for and strength in uncovering user challenges and needs, and translating them into highly differentiated products that will grow our business. You must have a deep understanding of user research methods, best practices, building design systems, web and mobile app development. You are a strong communicator and able to present design concepts clearly and persuasively to stakeholders. You will be expected to manage and mentor the design team while also implementing processes and managing design resources to meet the needs of the business. This is an exciting opportunity for an emerging leader with the opportunity to bring your experience to a growing company.

Responsibilities:

  • Manage design team capacity and delivering objectives on time at the highest quality that meets user and business needs
  • Develop a scalable user research and usability testing processes and resources for product design. Enhance and expand existing user research techniques and practices.
  • Hire top design talent, manage performance, and coach and mentor your team
  • Present and get feedback on design vision, with your design team and leadership
  • Use insights from user feedback, analytics, and user research and usability findings to guide UX strategy and ongoing improvements
  • Collaborate with designers and development to implement style guides, and usability patterns to drive efficiency and consistency into our user experience
  • Establish and communicate effective design processes
  • Work closely with product management, development, design, and leadership to create and align a product strategy and roadmap that supports our users’ needs and achieves business goals
  • Benchmark progress against strategic goals and KPI’s, present and report to leadership
  • Stay current with healthcare and UX innovations and technology

Qualifications:

  • 8-10 years of hands-on digital product design experience
  • Fluency in best practices for information architecture and design, as well as strong knowledge of usability principles and techniques
  • Excellent communication and story-telling skills
  • An online portfolio demonstrating your strategic, conceptual thinking and ability to solve complex UX design problems
  • Proficient understanding of modern front end languages to communicate with developers and understand design constraints
  • A degree in human-computer interaction, interaction design, psychology or related field preferred

Our Culture:

We’re passionate about building products that improve the quality of life for patients - providing clinicians with the highest quality educational content and tools, on an innovative learning platform

We believe collaboration is crucial to speedy execution and value in-person interactions across roles

We move fast and are scrappy, ruthlessly prioritizing to test and deliver new products, features and services for our customers

We’re customer-focused, recognizing that our success and continued growth are driven by products that customers love and actually pay us for

We enjoy each other’s company - whether at work or company sponsored events, we have fun

We value our employees and offer a comprehensive benefits package which includes medical, dental and vision insurance and a 401(k) program with 50% company matching, up to 2%

We believe in continued personal growth, offering 2 paid days and an allowance for the professional development of your choice